Please read the below and take note before arriving to to the hotel.

There’s some really important detail here.

ID: When you arrive at the hotel, we will need to take a copy of your government issued ID (passport or driving license preferred). Our business policy requires identification to verify a guest’s identity. This is for the protection of the hotel and the person checking in to the hotel to prevent fraud and to protect other guests of the hotel. If you are unable to present valid ID, you may not be able to stay with us.

PRE-AUTHORISATION: We will take a £100 pre-authorisation transaction. This is only a hold on £100 from your account for the duration of your stay and it is then released back to your account within 10 business days*. We do not accept cash deposits; it must only be on a valid credit or debit card in the guests’ name. If someone else is making your booking and is paying for your booking and wishes to be responsible for your security deposit, we will need an email confirmation from the cardholder, in advance.

What is a pre-authorisation?

A pre-authorised transaction results in your available balance going down without any money coming out of your account and it is NOT classed as a payment transaction.

*Please note the bank will only block funds and then release the funds from your account within 10 business days depending on your bank. If you haven’t received it back after 10 business days, please kindly contact the bank directly for further information.

BREAKFAST: If you have booked the bed & breakfast rate, please note this is the Continental breakfast served between 7am – 9am on Monday – Friday and 8am – 10am on Saturday & Sunday. If you would like to upgrade to a full cooked Scottish breakfast this will be an additional £8.50 per day per person which will need to be booked and paid for at the reception desk.

CAR PARK: We have a private car park to the rear of the hotel. To enter you must call the hotel number and provide your check-in details so that we can give you access. The spaces are available on a first come basis and we do not reserve spaces. At the weekend, please note there is neighbouring street parking.

PETS: We are a dog friendly hotel and welcome all well-behaved dogs. However, it is essential to let us know in advance of your arrival if you are bringing any dog(s) to stay with us as we will need to book you into a dog friendly room. As with most hotels, we charge an additional flat fee of £15.00 for the duration of your stay. Any other types of pets must also be disclosed at the time of booking, and it will be at the hotel’s discretion whether we are able to accommodate.

SMOKING: Please note that we are a non-smoking Hotel. There are outdoor terraces at the front of the Hotel which can be used for smoking. Please refrain from smoking in our rooms and pubic areas. There is a £150 charge for non-compliance.

Thank you for your co-operation. If you have any questions, please do not hesitate to contact our reception team on:

info@devoncovehotel.com